Brother Printer Cannot Detect Ink Volume

If your Brother printer is not detecting ink volume, begin by checking the ink cartridge installation and cleaning the cartridge contacts. Updating the printer software and performing a self-test can also help troubleshoot the issue efficiently. If the problem persists, consider resetting the printer settings or contacting Brother support for assistance. Resolving ink detection issues often involves a combination of these steps. Remember, there are various methods to address this problem effectively.

Common Reasons for Detection Issue

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If your Brother printer can't detect ink volume, there are several common reasons that could be causing this issue. One potential cause is an ink level sensor malfunction. The ink level sensor is responsible for communicating the amount of ink in the cartridge to the printer. If this sensor is faulty or dirty, it may not be able to accurately detect the ink levels, leading to detection issues.

Another common reason for the detection problem could be a printer hardware issue. Components within the printer, such as the printhead or internal connections, could be experiencing issues that prevent the printer from accurately reading the ink levels. This hardware malfunction can disrupt the communication between the printer and the ink cartridges, resulting in detection errors.

When troubleshooting your Brother printer's ink volume detection problem, it's essential to consider these common issues related to ink level sensor malfunctions and printer hardware problems. By addressing these potential causes, you can work towards resolving the detection issue effectively.

Check Ink Cartridge Installation

To address the issue of your Brother printer not detecting ink volume, start by checking the installation of the ink cartridges. Properly installed ink cartridges are essential for the printer to accurately read the ink levels.

Begin troubleshooting by turning off the printer and opening the cartridge cover. Make sure that each cartridge is securely in place and that there are no obstructions or leaks. Additionally, make sure you have removed any protective tape or packaging that may interfere with the cartridges' function.

After verifying the ink cartridge installation, restart your printer and check the ink level indicators on the display panel or printer software. If the ink levels are still not detected correctly, try cleaning the cartridge contacts and printer nozzles to ensure proper communication.

If the issue persists, consider replacing the cartridges with genuine Brother products. Proper installation of ink cartridges is a fundamental step in resolving ink detection problems and ensuring peak printer performance.

Update Printer Software

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Consider upgrading your printer software to potentially resolve the issue of your Brother printer not detecting ink volume. Sometimes, outdated printer firmware can lead to inaccuracies in ink level detection. By performing a printer firmware update, you can guarantee that your printer is equipped with the latest software, which may help in troubleshooting ink detection problems.

In addition to improving ink level accuracy, updating your printer software can also address potential printer connectivity issues. Sometimes, connectivity problems between your printer and computer can interfere with ink volume detection. A software update can often include enhancements to the printer's communication protocols, which might resolve any connectivity issues that could be contributing to the problem.

To update your Brother printer's software, check the manufacturer's website for the latest firmware version compatible with your printer model. Follow the instructions provided to download and install the update, which may assist in resolving the ink volume detection issue.

Clean Cartridge Contacts

Clean the cartridge contacts on your Brother printer to guarantee proper ink volume detection. Cartridge troubleshooting is crucial when your printer fails to detect ink levels accurately. Over time, ink residue can build up on the cartridge contacts, leading to poor communication with the printer. This buildup can result in incorrect readings by the ink level sensors, causing the printer to inaccurately report low ink levels or issues with ink detection.

To resolve this, turn off your printer and remove the ink cartridges carefully. Locate the metal contacts on the cartridges and the corresponding contacts inside the printer. Using a lint-free cloth lightly dampened with water or isopropyl alcohol, gently wipe the contacts to remove any dirt or residue. Be cautious not to touch the nozzles or electronic components while cleaning.

Regular maintenance of your printer's cartridge contacts can help ensure accurate ink level detection and prevent potential printing issues related to ink detection errors. By keeping these contacts clean, you can enhance the overall performance and longevity of your Brother printer.

Reset Printer Settings

clear printer configuration memory

You can easily reset your Brother printer settings to troubleshoot ink volume detection issues. Follow these steps to reset your printer settings and potentially resolve the problem:

  1. Printer Troubleshooting:
  • Turn off your Brother printer and unplug it from the power source.
  • Wait for about 5 minutes to allow the printer to reset completely.
  • Plug the printer back in and turn it on to see if the ink volume detection is working correctly.
  1. Ink Level Calibration:
  • Access your printer settings menu either through the control panel or the printer software on your computer.
  • Look for the ink level calibration or ink volume detection option.
  • Follow the on-screen instructions to recalibrate the ink levels and ensure accurate detection.
  1. Factory Reset:
  • If the issue persists, consider performing a factory reset on your Brother printer.
  • Refer to your printer's manual or Brother's official website for instructions on how to perform a factory reset.
  • After the reset, check if the ink volume detection problem has been resolved.

Contact Brother Support

If troubleshooting your Brother printer's ink volume detection issue proves unsuccessful, reaching out to Brother Support for further assistance is recommended.

When contacting Brother Support, be prepared to provide details about the troubleshooting steps you have already taken, such as resetting the printer settings. This information can help the support team better understand the issue and provide more targeted assistance.

Before reaching out to Brother Support, make sure to jot down any troubleshooting tips you have tried and note whether they were successful or not. This can save time during the support call and prevent you from repeating steps that have already been attempted.

When contacting Brother Support, be ready to explain the specific problem you're facing with the ink volume detection. Clear communication can help the support team quickly identify the root cause of the issue and offer relevant solutions.

Perform Printer Self-Test

test printer functionality manually

To troubleshoot the ink volume detection issue on your Brother printer, consider performing a printer self-test. This will help you identify any underlying problems that may be causing the ink volume detection error. Follow these troubleshooting steps to perform a printer self-test:

  1. Printer Self-Test: Start by turning off your Brother printer and then turning it back on while holding down the 'Go' button. Keep the button pressed until the Toner, Drum, and Error LEDs light up. Once all LEDs are lit, release the 'Go' button to initiate the self-test.
  2. Print a Test Page: The printer will now print a test page that includes information about the printer settings, including the toner and drum status. Check this test page to see if the ink levels are accurately displayed.
  3. Ink Level Calibration: If the ink levels are still not detected correctly, you may need to perform an ink level calibration. Consult your printer manual for instructions on how to calibrate the ink levels.

Consider Ink Cartridge Replacement

When experiencing issues with ink volume detection on your Brother printer, evaluating the need for ink cartridge replacement is an important step in resolving the problem.

Start by following these troubleshooting steps to determine if replacing the ink cartridge is necessary.

First, check the ink levels through the printer software to see if the cartridge is indeed low or empty. If the levels indicate that there should be ink but the printer still can't detect it, try removing the cartridge and reinserting it to guarantee proper contact.

Additionally, perform a printer maintenance routine, such as cleaning the cartridge contacts and printhead, to eliminate any potential obstructions that could be causing the detection issue.

If after these steps the problem persists, replacing the ink cartridge with a new one may be the solution.


If your Brother printer is having trouble detecting ink volume, there are several steps you can take to troubleshoot the issue.

By checking the installation of the ink cartridge, updating the printer software, cleaning the cartridge contacts, resetting printer settings, and performing a self-test, you may be able to resolve the problem.

If all else fails, consider replacing the ink cartridge or contacting Brother support for further assistance.

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